Question

1. Assume the waiting lines at the receptionist, the nurse clinician, and the doctor are managed independently with a FCFS priority. Using queuing formulas and the assumption that patients exiting from an activity follow a Poisson distribution, estimate the following statistics:
2. What are the key assumptions involved in your analysis above? Discuss the appropriateness of each in this situation.
3. What would be the impact on the above calculations of adding a second doctor to the clinic and sharing the doctor queue between them on a "first MD available" basis?
4. The clinic is considering adopting a queue priority system that is determined by the time of entry into the system at the receptionist. How might patients waiting for the doctor react to this policy?


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  • CreatedAugust 22, 2015
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