1. Assume the waiting lines at the receptionist, the nurse clinician, and the doctor are managed independently with a FCFS priority. Using queuing formulas and the assumption that patients exiting from an activity follow a Poisson distribution, estimate the following statistics:

2. What are the key assumptions involved in your analysis above? Discuss the appropriateness of each in this situation.

3. What would be the impact on the above calculations of adding a second doctor to the clinic and sharing the doctor queue between them on a "first MD available" basis?

4. The clinic is considering adopting a queue priority system that is determined by the time of entry into the system at the receptionist. How might patients waiting for the doctor react to this policy?