1. Before changing the selection process for hiring patient escorts, you want to talk to current escorts to get their views about the problems reported by patients. The patient escorts will probably not think they are the causes of the problems. Other than a poor selection process, what are some other possible reasons for the problems reported by patients?
2. After speaking with patient escorts, you conclude there is some room for improvement in the selection of people for this job.
a. State THREE criteria that you would use when designing a better selection process.
b. What validation strategy would you use to design new selection practices for patient escorts? Why?
c. Review the various types of selection "tests" described in this chapter. Which type of test do you think could most improve the process for selecting patient escorts? Why?