Besides Canon, this knowledge management technology might also be useful to other companies. What are the characteristics

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Besides Canon, this knowledge management technology might also be useful to other companies. What are the characteristics of Canon that make it useful? In other words, what characteristics of a company suggest that it might find this technology useful for customer support? Conversely, what characteristics of a company might suggest that it would not find this technology useful?


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Principles of Information Systems

ISBN: 978-1133629665

11th edition

Authors: Ralph Stair, George Reynolds

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