1. Create a service blueprint of the procedure and identify opportunities for improvement.
2. Describe what elements of a services cape would make this service more palatable to the customer and efficient for the hospital staff.

Bayside General Hospital is trying to streamline its operations. A problem-solving group consisting of a nurse, a technician, a doctor, an administrator, and a patient is examining outpatient procedures in an effort to speed up the process and make it more cost-effective. Listed here are the steps that a typical patient follows for diagnostic imaging: