Question

1. Describe Xpresso Lube’s service package?
2. How are the distinctive characteristics of a service operation illustrated by Xpresso Lube?
3. Characterize Xpresso Lube in regard to nature of the service act, relationship with customers, customization and judgment, nature of demand and supply, and method of service delivery.
4. What elements of Xpresso Lube’s location contribute to its success?
5. Given the example of Xpresso Lube, what other services could be combined to “add value” for the customer?


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  • CreatedAugust 22, 2015
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