1. Describe Xpresso Lubes service package? 2. How are the distinctive characteristics of a service operation illustrated...

Question:

1. Describe Xpresso Lube’s service package?

2. How are the distinctive characteristics of a service operation illustrated by Xpresso Lube?

3. Characterize Xpresso Lube in regard to nature of the service act, relationship with customers, customization and judgment, nature of demand and supply, and method of service delivery.

4. What elements of Xpresso Lube’s location contribute to its success?

5. Given the example of Xpresso Lube, what other services could be combined to “add value” for the customer?

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Service Management Operations Strategy Information Technology

ISBN: 978-0077841201

8th edition

Authors: James Fitzsimmons, Mona Fitzsimmons, Sanjeev Bordoloi

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Question Posted: Aug 22, 2015 07:11 AM

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1. Describe Xpresso Lubes service package? 2. How are the distinctive characteristics of a service operation illustrated...

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Step by Step Answer:

1 Supporting facility Xpresso Lube has a fixed amount of operational capacity because it has a limited number of service lifts two to be exact Other components of its supporting facility are tools and ...View the full answer

Service Management Operations Strategy Information Technology

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