1. Do you think the General Manager's view is reasonable? What about Jurgen Hansmann's reaction?
2. How effective is quality control at Bremen Engineering?
3. Do you think the product quality needs to be improved? How would you set about this?

Jurgen Hansmann is the Quality Control Manager of Bremen Engineering. On Tuesday morning he got to work at 7.30 and was immediately summoned by the General Manager. As Jurgen approached, the General Manager threw him a letter that had obviously come in the morning mail. Jurgen saw that the General Manager had circled two sections of the letter in red ink.