1. Explain how Dorothy used autocorrelation analysis to explore the data pattern for the number of new clients seen by CCC.
2. What did she conclude after she completed this analysis?
3. What type of forecasting technique did Dorothy recommend for this data set?
The Consumer Credit Counseling (CCC) operation was described in Case 1-2.
Marv Harnishfeger, executive director, was concerned about the size and scheduling of staff for the remainder of 1993. He explained the problem to Dorothy Mercer, recently elected president of the executive committee. Dorothy thought about the problem and concluded that CCC needed to analyze the number of new clients it acquired each month.