1. Identify the different conflict episodes that exist in this case? Who was in conflict with whom?
2. What are the sources of conflict for each of these conflict incidents?
3. What conflict management style(s) did Lapierre, the international team, and Gushin use to resolve these conflicts? What style(s) would have worked best in these situations?
4. What conflict management interventions were applied here? Did they work? What alternative strategies would work best in this situation and in the future?