1. On the basis of limited information in this case, how would you assess the optimism, hope, EI, and self-efficacy of Rob? Of the operations manager? Give some specifics to back your assessment. What implications do these assessments have for the future of HEI?
2. What’s your reaction to the finance manager’s pessimism? What about the market manager’s optimism? What implications does this have for Rob and the company?
3. Do you agree with Rob’s decision? Would you like to work for him? Why or why not?
4. If you were Ashley, what specific proposal would you make to Rob? How would you implement such a proposal?