1. Reinforce the organizations customer service strategy. 2. Recruit high-quality talent. 3. Retain current high-quality employees. 4....

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1. Reinforce the organization’s customer service strategy.
2. Recruit high-quality talent.
3. Retain current high-quality employees.
4. Improve employee performance.
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Human Resource Management

ISBN: 978-0132553001

12th edition

Authors: Wayne Dean Mondy, Judy Bandy Mondy

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