1. This situation includes five different resistance to change factors. Four are impeding this change, and one is being left alone and so is not contributing to resistance. List all five, and identify the four that will impede change and the one that will not. Support your answer with information from the case.
2. Bernie and Emma failed to unfreeze the existing situation. Describe this failure as it is revealed in the case.
3. Clyde, Carlos, Emma, and Kelly each propose a different change method. What does each of them suggest? Support your answer with information from the case.
4. Of the four change methods proposed at the meeting, which one should they choose and why should they use it?