1. Using Figure and Table as models, describe your college€™s inputs, transformation process, outputs, feedback, and control systems.

2. How would you apply six-sigma principles to making education?

Reread the chapter-opening vignette about WET. This vignette provides a lot of information about the company€™s products and processes. Find related articles about the company and visit its Web site(www.wetdesign.com).

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Figure Inputs Outputs Raw material Skills and knowledge Money Information Energy Goods Your business Services Control systems Table OUTPUTS FEEDBACK INPUTS Restaurant Food Hungry people TRANS FORMATION Cooking Serving Meals Leftovers Satisfied people Labor Factory Machinery Skilled labor Raw material Engineering Management Buildings Welding Painting Forming Transporting Finished productsDefects Services Waste products Returns Market share Complaints