1. What are some key differences between the JetBlue and West Jet software implementations? 2. What are...

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1. What are some key differences between the JetBlue and West Jet software implementations?

2. What are the advantages and disadvantages of communicating a major project in advance?

3. What are the advantages and disadvantages of adjusting business volume during a major business project?

4. Beyond not being the first firm to implement a particular piece of software, what other more general lessons apply for software implementation?


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