1. What are the qualifications for the job that should be considered for both applicants?
2. How should the discussion between the rooms division manager and Charles be handled? Make specific recommendations for the rooms division manager.
3. Who would be the better person for the job? Why?
Charles and Nancy both apply for the assistant front-office manager position at a 300- room upscale hotel. Charles has worked for a total of eight years in three different hotels and has been with this hotel for three months as a front-office associate. Initially, he had a lot of enthusiasm. Lately, however, he has been dressing a bit sloppily and his figures, cash, and reports have been inaccurate. In addition, he is occasionally rattled by demanding guests.