1. What are the underlying ethical issues in this situation? 2. From an ethical standpoint, what is...
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1. What are the underlying ethical issues in this situation?
2. From an ethical standpoint, what is an appropriate response to the customer's question? What steps should you take in responding to it? Explain.
3. What would you say on the phone at this time to this customer?
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1 The salesperson should have communicated the potential contract with his or her boss knowing tha...View the full answer
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