1. What elements of an organic organization are apparent from the chapter material on Zappos?
2. How does the Zappos business strategy match its organizational structure?
3. Which strategic control-and-reward system discussed in the chapter would be most appropriate for Zappos?
4. Do you think Zappos ’ decision to honor every sale, despite its explicit business terms and conditions that would allow it not to do so, was a sound one? Why or why not?