1. What general trade-offs are involved in waiting line decisions? 2. Who needs to be involved in...

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1. What general trade-offs are involved in waiting line decisions?
2. Who needs to be involved in assessing the cost of customers waiting for service if the customers are?
(a) The general public
(b) Employees of the organization?
3. How has technology had an impact on analyzing waiting line systems? How has technology improved waiting line performance?

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Operations Management

ISBN: 978-0078024108

12th edition

Authors: William J Stevenson

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