1. What issue was Mortenson trying to force Khalid to act upon?
2. What two influence strategies did Mortenson use with Khalid, and what other strategy did he use on Ms. Pamir?
3. What kind of person did Khalid consider himself to be and what kind is Danco?
4. What disciplinary concept does Ms. Pamir’s “red-hot poker” method not use?
5. Based on what Khalid found out, what two chapter concepts could Sunda benefit from?