1. What properties inherent in auto repair services contribute to consumer vulnerability?
2. What types of ethical issues are involved with this case?
3. Describe the consequences of Sears Auto Center’s behavior?
4. What strategies would you suggest to help control future problems?

The field of business ethics is particularly intriguing. On one hand, businesses must make a profit in order to survive. The survival of the firm provides employees’ salaries with which employees feed their families and educate their children, thereby leading to the betterment of society. In addition, company profits and employee salaries are taxed, the funds from which furnish the support for various governmental programs. On the other hand, business profits should not be obtained by any means necessary. A tradeoff must exist between the firm’s desire for profits and what is good for individuals and society.