Question

1. What TQM principles are embedded in http://www.Zappos.com’s values and culture?
2. How does http://www.Zappos.com build human and social capital?
3. What evidence of a 21st-century organization, based on Table 1-3, can you find in the http://www.Zappos.com case?
4. Where does http://www.Zappos.com belong on Carroll’s Corporate Social Responsibility Pyramid in Figure 1-3? Explain.


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  • CreatedApril 03, 2015
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