Question: 1 What TQM principles are embedded in http www Zappos com s values and

1. What TQM principles are embedded in’s values and culture?
2. How does build human and social capital?
3. What evidence of a 21st-century organization, based on Table 1-3, can you find in the case?
4. Where does belong on Carroll’s Corporate Social Responsibility Pyramid in Figure 1-3? Explain.

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