1. When motivating the personnel in London and Tokyo, is the company likely to find that the basic hierarchical needs of the workers are the same? Why or why not?
2. How could an understanding of the two-factor theory of motivation be of value in motivating the personnel at both these locations? Would hygiene factors be more important to one of these groups than to the other? Would there be any difference in terms of the importance of motivators?
3. Using Figure 12–7 as a point of reference, what recommendations would you make regarding how to motivate the personnel in London? In Tokyo? Are there any significant differences between the two? If so, what are they? If not, why not?