1. Which specific types of team processes are most relevant to ramp crews? Which factors in the ramp crew context likely cause the majority of problems with communication?
2. Which type of team training takes place at Pit Crew U? Which specific team processes and communication factors does the training emphasize?
3. What recommendations would you make to ensure that the ramp crews maintained their focus on safety? Are there additional types of team processes or communication training that should be incorporated to overcome potential issues having to do with the speed versus safety trade-off?