1. Why do you think there was a difference in emotional intelligence among the high- and averaging-performing managers at Johnson and Johnson? Which facet of emotional intelligence do you think is most and least important to managers in this company? Why?
2. Do you believe the programs that Johnson and Johnson implemented to improve the emotional intelligence of its employees will be successful? Is it appropriate to consider abilities in evaluations of job performance? Do you feel the same way about all abilities? Why?
3. Describe ways in which employee emotional intelligence might play a role in helping Johnson and Johnson avoid recalls due to problems with manufacturing and quality control. Are there other abilities that are likely to be more important in avoiding these types of problems?