Question: 2 Discuss possible ways to improve service quality 3 Describe some
2. Discuss possible ways to improve service quality.
3. Describe some potential strategies for reducing CSI's staffing problems.
Answer to relevant Questions1. Critique the WtA gap analysis. Could there be other explanations for the gaps? 2. Make recommendations for closing the gaps found in the WtA. Explain why the introduction of Six Sigma at 3M was blamed for stifling creativity. 1. Prepare a run chart on each of the incident categories. Does she have reason to be concerned about Burglaries? What variable might you plot against Burglaries to create a scatter diagram to determine a possible ...Revisit the copying service in Example 8.1 and assume that over the years, the monthly demand from the four customers has increased to the following weights: w 1 = 7, w 2 = 9, w 3 = 5, w 4 = 7. If we previously located the ...Revisit the copying service Huff analysis in Example 8.2. Recalculate the monthly customer expenditures and the market share for the proposed copying center at location B if the new store will be three times the capacity of ...
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