A bank has set a standard that mortgage applications be processed within a certain number of days

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A bank has set a standard that mortgage applications be processed within a certain number of days of filing. If, out of a sample of 2,500 applications, 85 fail to meet this requirement, what is the epmo metric and what sigma level does it correspond to?
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OM operations management

ISBN: 978-1285451374

5th edition

Authors: David Alan Collier, James R. Evans

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