# Question: A bank wishing to increase its customer base advertises that

A bank wishing to increase its customer base advertises that it has the fastest service and that virtually all of its customers are served in less than 10 minutes. A management scientist has studied the service times and concluded that service times are exponentially distributed with a mean of 5 minutes. Determine what the bank means when it claims “virtually all” its customers are served in less than 10 minutes.

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