A beautiful, full-color brochure arrived on Bill Cornwell’s desk describing the Benny Company’s offsite training program and facilities in glowing terms; it showed happy users at PCs and professional looking trainers leaning over them with concerned looks. Bill ran excitedly into Roseann’s office and told her, “We’ve got to use these people. This place looks terrific!” Roseann was not persuaded by the brochure, but didn’t know what to say in defense of the onsite training for users that she had already authorized.
a. In a few sentences, help Roseann argue the usefulness of onsite training with in-house trainers in contrast to off-site training with externally hired trainers.
b. If Bill does decide on Benny Company training, what should he do to verify that this company is indeed the right place to train the company’s information system users? Make a list of actions he should take.