A commercial for a manufacturer of household appliances claims that 3% of all its products require a service call in the first year. A consumer protection association wants to check the claim by surveying 400 households that recently purchased one of the company’s appliances. What is the probability that more than 5% require a service call within the first year? What would you say about the commercial’s honesty if in a random sample of 400 households 5% report at least one service call?