A company is considering three vendors for purchasing a CRM system, Delphi Inc., CRM International, and Murray Analytics. The costs of the system are expected to depend on the length of time required to implement the system, which depends on such factors as the amount of customization required, integration with legacy systems, resistance to change, and so on. Each vendor has different expertise in handling these things, which affect the cost. The costs (in millions of $) are shown below for short, medium, and long implementation durations. Conduct a decision analysis using the techniques in Supplementary Chapter SC E to evaluate the choice of a vendor. Clearly explain your recommendation.
Answer to relevant QuestionsIdentify and describe (maximum of two typed pages) two apps for your cell phone or electronic reader and how they improve your productivity and quality of life? Research and write a short paper about how business analytics or advances in information systems influence the use of technology and decision making in operations management. Explain how the goal post view of conforming to specifications differs from Taguchi’s loss function. Would you rather buy an automobile where suppliers used the goal post or Taguchi models? Why? Identify a service-provider job and associated service encounters and design and write a job description for it. (Consider desired customer contact skills and behaviors, education and training requirements, empowerment ...1. Define and draw the customer benefit package and state TASs mission, strategy, and rank order of competitive priorities. 2. Identify and briefly describe the “design” features of the (a) service delivery system and ...
Post your question