Question: A customer relations expert for a retail tire company is
A customer relations expert for a retail tire company is interested in determining if there is any relationship between a customer’s level of education and his or her rating of the quality of the tire company’s service. The tire company administers a very brief survey to each customer who buys a pair of tires and has them installed at the store. The customer is asked to respond to the quality of the service rendered as either “acceptable” or “unacceptable.”In addition, each respondent is asked the level of education attained from the categories of “high school only” or “college degree.”These data are gathered on 25 customers and are given below .Use this information to construct a cross-tabulation table. Comment on any relationships that may exist in thetable.
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