Question: A customer service supervisor regularly conducts a survey of customer satisfaction

A customer-service supervisor regularly conducts a survey of customer satisfaction. The results of the latest survey indicate that 8% of customers were not satisfied with the service they received at their last visit to the store. Of those who are not satisfied, only 22% return to the store within a year. Of those who are satisfied, 64% return within a year. A customer has just entered the store. In response to your question, he informs you that it is less than 1 year since his last visit to the store. What is the probability that he was satisfied with the service he received?




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  • CreatedFebruary 03, 2015
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