The data in Table 5E.12 are the times it takes for a local payroll company to process

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The data in Table 5E.12 are the times it takes for a local payroll company to process checks (in minutes). The target value for the turnaround times is minutes (two working days).

a. Estimate the process standard deviation.

b. Create a CUSUM chart for this process, using standardized values  and. Interpret this chart.

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Managing Controlling and Improving Quality

ISBN: 978-0471697916

1st edition

Authors: Douglas C. Montgomery, Cheryl L. Jennings, Michele E. Pfund

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