A fast-food restaurant has a drive-through window and during peak lunch times can handle a maximum of 50 cars per hour with one person taking orders, assembling them, and acting as cashier. The average sale per order is $9.00. A proposal has been made to add two workers and divide the tasks among the three. One will take orders, the second will assemble them, and the third will act as cashier. With this system it is estimated that 80 cars per hour can be serviced. Use productivity arguments to recommend whether or not to change the current system.
Answer to relevant QuestionsA key hospital outcome measure of clinical performance is length of stay (LOS); that is, the number of days a patient is hospitalized. For patients at one hospital with acute myocardial infarction (heart attack), the length ...Explain the interlinking model of quality and profitability (Exhibit 4.2). How does it connect to business and operations strategy? Can you provide any examples of goods and services that support and add credibility to this ...Choose an organization with which you are familiar that falls into one of the following categories: • Sporting goods store • Haircut salon • College bar or restaurant • Pizza business • A sports team • Wireless ...Describe a situation where self-service and technology help create and deliver the customer benefit package to the customer. Provide examples of how such a system can cause a defect, mistake or service upset. For the information provided in Problem 13, compute the expected value of perfect information (EVPI) as discussed in Supplementary Chapter SC E. Clearly explain how to interpret EVPI for Edwards Machine Tools. Problem ...
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