Question: A financial services company conducted a survey of a random
A financial services company conducted a survey of a random sample of its customers. One of the items on the survey was, "The staff at my local branch can provide me with good advice on my financial affairs." Customers responded as follows: 10 strongly agreed, 57 agreed, 32 neither agreed nor disagreed, 15 disagreed, and 9 strongly disagreed. The company has national benchmarks of 20% for "strongly agree," 50% for "agree," 15% for "neither agree nor disagree," 10% for "disagree," and 5% for "strongly disagree," Is there evidence, at the 2.5% level of significance, that the distribution of responses to the survey at the local branch differs from the national benchmarks?
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