a. In what ways do employees, customers and shareholders benefit from the flexible work environment at Alpine Access?
b. Some corporate executives worry that home-based customer service agents will have too many distractions and too little supervision. Are those valid concerns? Why or why not?
c. What steps would an organization need to take to incorporate home-based customer service agents in its operation?
d. Would you work from home if you could? What would be the positives and negatives of that arrangement for you?