A large manufacturing company has been having difficulty with its performance evaluation system. All operating employees and clerical employees are evaluated semiannually by their supervisors. The form the organization has been using appears in Exhibit 11. A; it has been in use for 10 years. The form is scored as follows: excellent 5, above average 4, average 3, below average 2, and poor 1. The scores for each facet are entered in the right-hand column and totaled for an overall evaluation score.