Question: A list of 16 issues that led to incorrect formulations

A list of 16 issues that led to incorrect formulations in Richard Dulski’s jam manufacturing unit is provided below:
1. Incorrect measurement
2. Antiquated scales
3. Lack of clear instructions
4. Damaged raw material
5. Operator misreads display
6. Inadequate cleanup
7. Incorrect maintenance
8. Inadequate flow controls
9. Variability
10. Equipment in disrepair
11. Technician calculation off
12. Jars mislabeled
13. Temperature controls off
14. Incorrect weights
15. Priority miscommunication
16. Inadequate instructions
Create a fish-bone diagram and categorize each of these issues correctly, using the “four Ms” method.


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  • CreatedJuly 15, 2013
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