A number of political and cultural issues were involved in the implementation of the “one source of the truth” approach at Nationwide. Can these obstacles be overcome simply by mandating compliance from top management? What else should companies do to help ease these transitions? Break into small groups with your classmates and brainstorm some possible actions.
Answer to relevant QuestionsGo online and search the Internet for commercial offerings that compete with Cisco’s TelePresence products, such as those noted in the case. Prepare a report comparing and contrasting their features and specifications, and ...1. The project that Nationwide undertook was quite clearly a success. What made this possible? Discuss three different practices that helped Nation wide pull this off. Use examples from the case where necessary.2. The case ...Why would systems that enhance a company’s relationships with customers have such a high rate of failure?Should companies install e-business software suites or “best of breed” e-business software components? Why?1. Think about the business benefits of the mobile CRM deployments discussed in the case. How did Dow Corning and DirecTV benefit from these applications?What can they do that was not possible before? What were the effects ...
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