A recent study reported that university instructors are frequently required to engage in emotional labour. Identify the
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labour. Identify the situations in which emotional labour is required for this job. In your opinion, is emotional labour more troublesome for university instructors or for 911 emergency service operators?
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Related Book For
Canadian Organizational Behaviour
ISBN: 978-0070401877
8th Canadian Edition
Authors: Steven Lattimore McShane, Sandra Steen
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