A recent study reported that university instructors are frequently required to engage in emotional labour. Identify the

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A recent study reported that university instructors are frequently required to engage in emotional
labour. Identify the situations in which emotional labour is required for this job. In your opinion, is emotional labour more troublesome for university instructors or for 911 emergency service operators?
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Canadian Organizational Behaviour

ISBN: 978-0070401877

8th Canadian Edition

Authors: Steven Lattimore McShane, Sandra Steen

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