Question: A regional manager at Sears compares customer satisfac tion ratings 1
A regional manager at Sears compares customer satisfac-tion ratings (1, 2, 3, or 4 stars) at the company’s Media, Pennsylvania, store (M); Exton, Pennsylvania, store (E); and Darby, Pennsylvania, store (D). The following table shows these data from 50 customers, which can also be found in the Excel file Sears ratings. xlsx.
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