A small coffee shop administered a net promoter score survey to 17 customers. Here are the results
Question:
Compute the NPS for the coffee shop.
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13508 455166 0 618131
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Related Book For
Managing Supply Chain and Operations An Integrative Approach
ISBN: 978-0132832403
1st edition
Authors: Thomas Foster, Scott E. Sampson, Cynthia Wallin, Scott W Webb
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