Question

A survey found that 62% of callers in the United States complain about the service they receive from a call center if they suspect that the agent who handled the call is foreign.11 Given this context, what is the probability that (state your assumptions)
(a) The next three consecutive callers complain about the service provided by a foreign agent?
(b) The next two calls produce a complaint, but not the third?
(c) Two out of the next three calls produce a complaint?
(d) None of the next 10 calls produces a complaint?


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  • CreatedJuly 14, 2015
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