Question

A survey reports that 62% of callers to a help desk complain about the service if they think they spoke to a foreign agent, compared to 31% who complain if they think they spoke to a native agent. Suppose that 40% of all calls to service centers are handled by agents in the United States. If a caller complains, what is the probability she was dealing with a foreign agent?


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  • CreatedJuly 14, 2015
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