A telephone call center uses three customer service representatives (CSRs) during the 8:30 a.m. to 9:00 a.m.
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Service rate 2 minutescall or 15 calls30 minutesCSR Utilization U Demand Rate Ser...View the full answer
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Related Book For
OM operations management
ISBN: 978-1285451374
5th edition
Authors: David Alan Collier, James R. Evans
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