a. What is information overload? What causes it? What are its effects? How can decision makers deal with information overload in their professional lives?
b. Explain the idea of knowledge management. Why is it important? What are some techniques you can use to manage knowledge now and in the future?
c. Summarize the ideas and steps associated with Wolcott and Lynch’s Steps for Better Thinking.
d. Respond to the questions for this chapter’s “AIS in the Business World.”