a. What is the distinguishing characteristic of e-business that makes it different from traditional brick-and-mortar businesses?
b. The chapter discusses five basic types of e-business arrangements. Identify and describe each one; give an example of each type other than the example in the chapter.
c. What is an enterprise resource planning system?
d. What common problems cause ERP implementations to fail? What can managers do to promote successful ERP implementations?
e. Prepare a response to the questions for this chapter’s “AIS in the Business World.”