a. When an organization implements an ERP system or enters into the e-business arena, it is exposed to a variety of risks. Use the COSO ERM framework discussed in Chapter 4 to design a generic risk management plan for one of those two situations.
b. A small bookstore wants to expand its operations to include e-business. Use the generalized model of business process management discussed in Chapter 4 to develop a plan for doing so.
c. A business plan is essential for starting an e-business venture. Do some research on how to develop a business plan; you might start by consulting www.sba.gov or by asking a strategy / entrepreneurship professor at your university. Document the steps for developing a business plan using one of the formats discussed in Part Two of the book.