According to the 2011 J. D. Power and Associates Reports, Lexus models have the fewest quality problems
Question:
a. Using the calculator at www.databison.com/index.php/six-sigma-calculator-in-excel/(last accessed 1/24/12), calculate failure rate, accuracy rate, and current and long-term sigma levels for each of the three companies.
b. Why would the sigma levels tend to be higher in the long- term?
c. Why is the information provided by these calculations not totally helpful?
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Related Book For
Cost Accounting Foundations and Evolutions
ISBN: 978-1111971724
9th edition
Authors: Michael R. Kinney, Cecily A. Raiborn
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