Question: Acme International hired a consulting firm to determine if it
Acme International hired a consulting firm to determine if it had any quality-related problems. The consulting firm spent two months reviewing all processes at Acme and suggested that Acme buy new equipment to reduce throughput time. Then the consulting firm billed Acme $50,000 for services rendered. Should Acme be happy with the consulting firm’s work related to product quality? Why or why not?
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