Question

Alabama Airlines opened its doors in December 2001 as a commuter service with its headquarters and hub located in Birmingham. The airline was started and managed by two former pilots, David Douglas and George Devenney. It acquired a fleet of 12 used prop- jet planes and the airport gates vacated by Delta Air Lines’s 2001 downsizing due to the September 11 terrorist attacks.
Time between Calls (minutes) . Probability
1 ............. 11
2 ............. 21
3 ............. 22
4 ............. 20
5 ............ 16
6 ............ 10

Time between Calls (minutes) .. Probability
1 ............ 11
2 ........... 21
3 ........... 22
4 ........... 20
5 ........... 16
6 ........... 10

Time to process the
customer inquiries (minutes) ... Probability
1 ............. 20
2 ............. 19
3 ............. 18
4 ............. 17
5 ............. 13
6 ............. 10
7 ............. 3


Time between Calls (minutes) .. Probability
1 ............. 22
2 ............. 25
3 ............. 19
4 ............. 15
5 ............. 12
6 ............. 7
1. Given the original call distribution, what would you advise Alabama Air to do for the current reservation system? Create a simulation model to investigate the scenario. Describe the model carefully and justify the duration of the simulation, assumptions, and measures of performance.
2 What are your recommendations regarding operator utilization and customer satisfaction if the airline proceeds with the advertising campaign?



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  • CreatedMarch 20, 2014
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